Sub-processors for Citrix cloud government & support services

The following lists provide information related to the third-party sub-processors that may have access to Customer Content when providing cloud or support services to Citrix customers. Customer Content means any data uploaded to Customer’s account for storage or data in Customer’s computing environment to which Citrix is provided access in order to perform the Services.

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Sub-processor	Service(s)	Services Performed	HQ Location(s)	Office Location(s)	Contact Information
Microsoft Azure Gov	All	Storage and diagnostics	United States	https://www.microsoft.com/en-us/worldwide.asp	Microsoft Corporation One Microsoft Way Redmond, Washington 98052 USA https://www.microsoft.com/en-us/concern/privacy
Amazon Web Services Gov Cloud (DNS Route 53)	Al	Domain Name Service (DNS)	United States	https://www.amazon.jobs/en/locations/	Amazon.com LLC 410 Terry Avenue North Seattle, WA 98109-5210 USA https://aws.amazon.com/contact-us/compliance-support/
New Relic	All	Connectivity monitoring, logging and analytics	United States	https://newrelic.com/about/contact-us	New Relic, Inc. 188 Spear Street Suite 1000 San Francisco, CA 94105 USA privacy@newrelic.com

Sub-processor

Service(s)

Services Performed

HQ Location(s)

Office Location(s)

Contact Information

Microsoft Azure Gov

All

Storage and diagnostics

United States

https://www.microsoft.com/en-us/worldwide.asp

Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052
USA

https://www.microsoft.com/en-us/concern/privacy

Amazon Web Services Gov Cloud (DNS Route 53)

Al

Domain Name Service (DNS)

United States

https://www.amazon.jobs/en/locations/

Amazon.com LLC
410 Terry Avenue North
Seattle, WA 98109-5210
USA

https://aws.amazon.com/contact-us/compliance-support/

New Relic

All

Connectivity monitoring, logging and analytics

United States

https://newrelic.com/about/contact-us

New Relic, Inc.
188 Spear Street
Suite 1000
San Francisco, CA 94105
USA

privacy@newrelic.com

Sub-processors used for providing support services:

Sub-processor	Service(s)	Services Performed	HQ Location(s)	Office Locations	Inquiries
Google LLC	As Needed	Google Drive file storage	United States	https://about.google/intl/en_us/locations/	Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA https://support.google.com/policies/contact/general_privacy_form
LogicMonitor	Managed Services	Used to monitor our customers’ Citrix environments.	United States	https://www.logicmonitor.com/contact	LogicMonitor 820 State St. Floor 5 Santa Barbara, CA 93101 USA privacy@logicmonitor.com
Salesforce	All	Customer Service case management, authentication, chat and email communications.	United States	https://www.salesforce.com/company/locations/	salesforce.com inc. Salesforce Tower 415 Mission Street, 3rd Floor San Francisco, CA 94105 USA https://www.salesforce.com/form/contact/contact-privacy.jsp
ServiceNow	Managed Services	Support tool for optional paid consulting services.	United States	https://www.servicenow.com/company/locations.html	ServiceNow, Inc. 2225 Lawson Lane Santa Clara, CA 95054 USA privacy@servicenow.com
Slack (Salesforce)	As Needed	Internal communication tool used by Engineering	United States	https://slack.com/about	Slack Technologies, LLC 500 Howard Street San Francisco, CA, 94105 USA Privacy@slack.com