Voluntary Product Accessibility Template (VPAT)

Citrix XenApp™ 5.0 for Microsoft® Windows Server® 2008

This Voluntary Product Accessibility Template (VPAT) assists Federal officials in assessing the accessibility of Citrix XenApp. The document contains two parts. The first part lists the features of Citrix XenApp that comply with Section 508 of the Rehabilitation Act, and those that do not comply. For the compliant features, the second part of the document provides more detail about how the requirements of Section 508 are met and lists any exceptions.

Date: September 2008
Name of products: Citrix XenApp 5.0 for Microsoft Windows Server 2008, Citrix Password Manager 4.6 with Service Pack 1
Contact for more information: http://www.citrix.com/support

Compliant Features

Citrix XenApp and Password Manager are Section 508 compliant subject to the exceptions detailed in this document.

Compliance Details

The first table below summarizes the Section 508 requirements as defined by the subsections in the Act, and states in general terms the level of support provided by the compliant features of the product. Subsequent tables break down the requirements into criteria as defined by the lettered paragraphs of the Act, and state in greater detail the level of support provided by the product.

Additional remarks and explanations regarding accessibility are given where appropriate in the last column of the table along with descriptions of any exceptions. In most cases each number represents a single issue.

Note that for this release the following Assistive Technology was used to verify accessibility: JAWS version 8.0.

Summary Table

Section	Level of support	Remarks and explanations
1194.21 Software applications and operating systems	The product is created to meet this requirement subject to the comments in the table below.
1194.22 Web-based Internet information and applications	The product is created to meet this requirement subject to the comments in the table below.
1194.23 Telecommunications products	Not applicable	XenApp and Password Manager are not products of this type.
1194.24 Video and multi-media products	Not applicable	XenApp and Password Manager are not products of this type.
1194.25 Self-contained, closed products	Not applicable	XenApp and Password Manager are not products of this type.
1194.26 Desktop and portable computers	Not applicable	XenApp and Password Manager are not products of this type.
1194.31 Functional performance criteria	The product is created to meet this requirement subject to the comments in the table below.
1194.41 Information, documentation, and support	Support for the product is provided to meet this requirement subject to the comments in the table below.

Return to the top of the page

Section 1194.21 Software applications and operating systems - Detail

Criterion	Level of support	Remarks and explanations
(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually.	Supported with exceptions	No access key is specified to enable users to select a certain interface element with the keyboard. [#165949, 173624, 173953, 174035, 174056, 174384, 176629, 187223, 188824, 187217, 188840, 169964, 192720, 192850] Users cannot select certain interface elements or perform certain functions with the keyboard. [#168410, 169966, 169992, 172361, 172999, 173029, 173033, 173034, 173044, 173590, 173896, 175825, 175828, 175028, 176420, 176628, 179530, 182148, 187522, 187524, 187525, 187526, 188832, 188833, 188836, 188838, 189499] Users cannot use the keyboard to select any element in the New Target wizard without first selecting an element using the mouse. [#175534] A different tab displays in a Terminal Services Configuration Properties dialog box depending on whether a connection is selected using the keyboard or mouse. [#170750] Pressing ENTER has different effects depending on which row of a table is selected. [#188836] Incorrect default action is specified for certain key strokes. [#168419, 169990, 172990, 173399, 173726, 173728, 174213, 187223, 188838, 188840] To select an item in a radio button list, the user must press TAB to navigate to the item and then press the SPACEBAR. [#189499] Some controls appear only as images, with no text alternative available on the screen. [#178076, 188843]
(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer.	Supported with exceptions	Certain interface elements do not display in high contrast when the High Contrast feature is enabled. [#173474, 187523, 196346] Certain interface elements are unclear or invisible when using the High Contrast feature. [#173398, 173698, 173806, 173732, 173948, 174302] When JAWS is running, text shrinks and is truncated, and some links are invisible in the Hotfix Management node. [#174353]
(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes.	Supported with exceptions	No interface element is in focus when certain dialog boxes are opened. [#171214, 187529, 188818, 188841] If a user chooses to disconnect from a server, then cancels the operation, focus does not return to the Connection Center. [#187221] Focus is lost after using an arrow key or TAB. [#172338, 174046, 174062, 174291, 174297, 174298, 174303, 174390] Focus is lost after refeshing the Window Controls list in the Form Definition wizard. [#188835] Focus is lost after using a keyboard shortcut. [#174400] No clear on-screen indication of focus. [#172366, 173941] When navigating around the user interface using the keyboard, focus can move to unexpected elements. [#166099, 168404, 168410, 169964, 172992, 173069, 174062, 174277, 174292, 174299, 180068, 180070, 187222, 187528, 188833, 179530, 182946, 173808, 173609, 181787, 184402, 189499, 196335] Items do not change color when selected in the Form Definition wizard. [182806, 182815] Items remain highlighted when not selected. [#168410, 173941]
(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text.	Supported with exceptions	Screen reader reads strings in source code that do not describe certain interface elements. [#166091, 168409, 168424, 171114, 174303, 174390, 184267, 187529, 188390, 188828] Screen reader reads additional text as well as the required text. [#173642, 173643, 174004, 174045, 174365, 174367, 174385, 178101, 187219, 187522, 188830] Screen reader reads the same text twice. [#168404, 168409, 168413] Screen reader reads the wrong text for certain interface elements. [#168413, 172896, 173684, 173945, 173947, 184402, 187218, 187522, 194067, 196647] Screen reader reads text in incorrect order. [#170840, 170841, 174294, 188390, 187220, 193390] Screen reader does not read certain interface elements. [#166076, 168409, 168412, 168414, 168419, 170841, 170940, 170792, 171113, 171114, 173590, 173620, 173627, 173945, 173998, 174004, 174033, 174036, 174108, 174142, 174294, 174295, 174296, 174303, 174364, 178101, 184253, 184267, 184516, 187522, 188390, 188822, 188826, 188827, 188831, 188842, 193390] In Password Manager's Configure Control Text dialog box, the field labels of the external application being configured are not available for the screen reader to read. [#197354] No, incorrect, or insufficient assistive text is included for certain interface elements. [#165990, 168404, 168409, 173590, 173620, 173643, 173694, 173996, 174033, 174043, 174105, 174107, 181760, 187522, 187527] No label is included for certain interface elements. [#188824, 188832] No visual indication that certain elements can be selected using the keyboard. [#180068, 180070] Unavailable option appears selectable. [#173620, 173694] Text identifying the type of unit to enter is placed after a field, not before. [#173943] Mouse clicks select or clear options in some dialog boxes from unexpected positions. [#188821]
(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance.	Supported	Our graphics come from a common depot and provisions are made to use common icons across the interface.
(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes.	Supported	The product was created using the standard development toolkit and uses standard label control and the text control.
(g) Applications shall not override user selected contrast and color selections and other individual display attributes.	Partially supported	Only the High Contrast White (white text on a black background) high contrast option is supported. Certain interface elements do not display in high contrast when the High Contrast feature is enabled. [#173474, 187523, 196346] Certain interface elements are unclear or invisible when using the High Contrast feature. [#173398, 173698, 173806, 173732, 173948, 174302]
(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user.	Not applicable	The product does not use animation.
(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.	Supported	Color coding is used in conjunction with other coding mechanisms to convey information.
(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided.	Not applicable	The product does not allow the user to adjust color.
(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz.	Supported	The product uses standard flash and blink rates, which are neither greater than 2 Hz or lower than 55 Hz.
(l) When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.	Supported	The product supports the use of assistive text with electronic forms, with the exception of those issues listed in criterion (a) above.

Return to the top of the page

Section 1194.22 Web-based Internet information and applications - Detail

Criterion	Level of support	Remarks and explanations
(a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content).	Supported	The product provides a text equivalent (using "alt") for non-text elements.
(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation.	Not applicable	The product does not use multimedia.
(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup.	Supported	The product is designed so that all information conveyed with color is also available without color using context or mark-up.
(d) Documents shall be organized so they are readable without requiring an associated style sheet.	Supported	The product can be used without the associated style sheet.
(e) Redundant text links shall be provided for each active region of a server-side image map.	Not applicable	The product does not use image maps.
(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape.	Not applicable	The product does not use image maps.
(g) Row and column headers shall be identified for data tables.	Not applicable	Tables are used for design purposes only (not for displaying data in tabular form).
(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers.	Not applicable	Tables are used for design purposes only (not for displaying data in tabular form).
(i) Frames shall be titled with text that facilitates frame identification and navigation	Supported	Frames are titled.
(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz.	Not applicable	The product does not use multimedia or animation.
(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes.	Not applicable	Text-only pages are not required because the product is compliant with Section 1194.22.
(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by Assistive Technology.	Supported	The product uses JavaScript and has been tested using Assistive Technology (JAWS) to ensure the output from scripts is accessible.
(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with §1194.21(a) through (l).	Not applicable	The product does not require the use of plug-in applications.
(n) When electronic forms are designed to be completed on-line, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.	Supported	The product uses appropriate mark-up and has been tested using Assistive Technology (JAWS) to ensure the forms are accessible.
(o) A method shall be provided that permits users to skip repetitive navigation links.	Not Applicable	The product does not use repetitive navigation links.
(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.	Supported with exceptions	A session timeout warning is not displayed for some download pages. [#193843]

Return to the top of the page

Section 1194.31 Functional performance criteria - Detail

Criterion	Level of support	Remarks and explanations
(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided.	Supported	The product was tested with screen-reader technology and can be used by blind or visually impaired users of such technology.
(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided.	Supported	The product was tested with screen-reader technology and can be used by blind or visually impaired users of such technology.
(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided	Not applicable	The product does not use audio to convey information.
(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided.	Not applicable	The product does not use audio to convey information.
(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided.	Not applicable	The product does not require speech input.
(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided.	Supported	Features that require fine motor control are also accessible using the keyboard. Additionally, where appropriate (for example, where keyboard shortcuts are provided) the product supports the use of “sticky keys”. Any exceptions are noted in Section 1194.21(a).

Return to the top of the page

Section 1194.41 Information, documentation, and support - Detail

Criterion	Level of support	Remarks and explanations
(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge.	Supported with exceptions Support documentation is provided as Help and Adobe Acrobat PDF files. The Help is compliant except for components or utilities that are not compliant themselves. The PDF files are readable in most screen-readers. All graphics in PDFs include a text description as a caption. The PDF files are available from the Citrix Web site (www.citrix.com: select Support > Knowledge Center > Product Documentation).	The PDF files are readable in most screen readers, but there are some exceptions on pages with complex graphics and some tables. To improve accessibility, Citrix recommends using the features available through Adobe Reader's Accessibility Setup Assistant, Preferences dialog box, or the Accessibility Resource Center on the Adobe Web site.
(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.	Supported Information about accessibility features of Citrix products is available in HTML format on the Citrix Web site (www.citrix.com: select Support > Security & Compliance > Section 508).
(c) Support services for products shall accommodate the communication needs of end-users with disabilities.	Supported with exceptions Citrix provides various support options. Customers can get support using the Citrix Web site and by telephone. The full range of support options is detailed on the Citrix Web site (www.citrix.com: select Support).	The Citrix Web site provides various customer support options including customer support case reporting, troubleshooting and product information, and support forums. Although telephone support is provided, people with hearing difficulties are not able to use a text phone.

Criterion

Level of support

Remarks and explanations

(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge.

Supported with exceptions

Support documentation is provided as Help and Adobe Acrobat PDF files. The Help is compliant except for components or utilities that are not compliant themselves. The PDF files are readable in most screen-readers. All graphics in PDFs include a text description as a caption. The PDF files are available from the Citrix Web site (www.citrix.com: select Support > Knowledge Center > Product Documentation).

The PDF files are readable in most screen readers, but there are some exceptions on pages with complex graphics and some tables.

To improve accessibility, Citrix recommends using the features available through Adobe Reader's Accessibility Setup Assistant, Preferences dialog box, or the Accessibility Resource Center on the Adobe Web site.

(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.

Supported

Information about accessibility features of Citrix products is available in HTML format on the Citrix Web site (www.citrix.com: select Support > Security & Compliance > Section 508).

Supported with exceptions

Citrix provides various support options. Customers can get support using the Citrix Web site and by telephone. The full range of support options is detailed on the Citrix Web site (www.citrix.com: select Support).

The Citrix Web site provides various customer support options including customer support case reporting, troubleshooting and product information, and support forums. Although telephone support is provided, people with hearing difficulties are not able to use a text phone.

Return to the top of the page

Note that in addition to the exceptions described above, the following components included in this release of Citrix XenApp are not yet fully compliant with Section 508. The Remarks column lists compliant alternatives where they exist.

Component	Remarks
All non-Windows (32-bit) XenApp Plugins	Citrix XenApp Plugin for Hosted Apps 11.x for Windows is compliant. Note that you must use Web Interface to access applications. Parts of the Citrix XenApp user interface are not compliant.
Installation Manager	You can use standard Microsoft MSI packages to deploy Windows applications instead.